TRUSTe


INFORMATION COLLECTION AND USE

This privacy policy applies to http://www.totalpetsupply.com owned and operated by Aposan ("Total Pet Supply"). This privacy policy describes how Total Pet Supply collects and uses the personal information you provide on our web site: http://www.totalpetsupply.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Collection and Use of Personal Information

We collect the following personal information from you:
  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number
  • Unique Identifiers such as user name, password
We use this information to:
  • Fulfill your order
  • Send you an order confirmation
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns

Choice/Opt-Out
  • You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@totalpetsupply.com.

Collection and Use of 3rd Party Personal Information

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Total Pet Supply stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at info@totalpetsupply.com to request that we remove this information from our database.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as mail-outs. Such companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information
  • as required by law such as to comply with a subpoena, bankruptcy proceedings or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Total Pet Supply is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
  • In certain situations, Total Pet Supply may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


We make your contact information available to other users that you transact with on this site to help complete the transaction.

Cookies and Other Tracking Technologies
We Aposan and our partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole.

We do link IP addresses automatically-collected data to personal information. IP addresses are tied to personal information to increase the security of the customer, ensuring there is no unauthorized access to a customer? account.

Behavioral Targeting / Re-Targeting
We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of TotalPetSupply's. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Features and Widgets
Our Web site includes Social Media Features, such as the Facebook, Twitter and MySpace buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at techsupport@totalpetsupply.com. We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy policy and security practices will apply to your information. We encourage you to read that privacy policy before providing your information.

Updating/Accessing/Amending/Correcting Personally Identifiable Information
Upon request Aposan will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at info@TotalPetSupply.com or by contacting us by telephone or postal mail at the contact information listed below.

Toll Free Number:
1-866-501-6038 - Our Call Center is available 8:00am - Midnight (EST) 7 days a week.


Mailing Address:

Total Pet Supply
477 Peace Portal Dr Suite #436
Blaine WA, 98230


We will respond to your request within a reasonable timeframe.

Data Retention: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@totalpetsupply.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information
You can contact us by writing or email us at the address below:

Total Pet Supply
477 Peace Portal Dr Suite #436
Blaine WA, 98230

Email: info@totalpetsupply.com

Last updated March 01, 2017