1. What are your hours of operation?
Customer service representatives are available to assist you: day and night 365 days a year.

2. Are your prices in US dollars?
Yes, all prices appearing on the website are in United States Dollars.

3. How much does shipping cost?
With a purchase of $99 or more shipping is FREE. Pay $15.00 and receive shipping for the rest of 2008. Otherwise, shipping is $9.95 per order.

4. Do you ship to international locations?
Currently at this time we ship to USA, Australia, and New Zealand.

5. How long will it take to get my order?
All over-the-counter orders should ship within 2-3 business days. Once the package has shipped, please allow up to 8-12 business days for delivery.

6. Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

7. What about sales tax?
No sales tax is charged.

8. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

9. What are generic drugs?
A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use.

The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademarks laws prevent a generic from looking exactly like the brand-name drug.

10. What if I need to return my order?
If you are not completely satisfied with your purchase from Total Pet Supply, simply return the product and we will refund you 100% of its value, including the shipping cost. Even if the package has been opened, don't worry! Return the opened package and we will refund you 50% of its value.

Do I need a prescription?
A prescription is required if the product(s) is sold by prescription in the customer’s jurisdiction.